Terms and Conditions

Rates

Rates are in New Zealand Dollars. 12.5% Goods and Services Tax (GST) is included in all rates.

Mileage Allowance

For one and two day hires there is a mileage allowance of 100kms per day, above that a kilometre charge may apply. For hires 3 days or more there is an unlimited kilometre allowance.

Hours

We operate everyday except Christmas Day. On public holidays we are only open for confirmed bookings. Standard office hours are 8.00am until 5 pm.

Drivers Licence

Minimum age is 21 years and all drivers must have a non-provisional licence written in English or if in another language be accompanied by a certified English translation. There is no additional charge for additional drivers, however all drivers wishing to drive the vehicle must present their licence at the time of hire.

Rental Duration

Rental days are calculated on a 24 hour basis from time of pickup.

No Smoking

All of our vehicles are non smoking. If hirers do not respect this rule, a cleaning charge of $100 will be charged at the end of the hire.

Roadside assistance

All vehicles are covered by a Roadside Assistance programme.

One way car rentals / hires

Oneway hires are available, however a minimum hire period and one way fee may apply.

Payments

Payment can be made by major credit card. Payment is required at the commencements of the hire. Payment by any other method will be only by prior arrangement.

Credit card surcharge

We do not charge a surcharge with any payment made by credit card.

Email Confirmation

If you are a HOTMAIL, GMAIL or YAHOO! email user and cannot see your booking confirmation email message in your inbox, please also check your spam/trash folder for your booking confirmation message.

Classification / Substitution

We do not guarantee a specific make or model of car - only the general classification. We will attempt to supply the class of vehicle quoted at the time of reservation but reserve the right to substitute an upgraded class - at no additional cost to the hirer.

Airport Service

A "Meet and Greet" service is available from our branches for most domestic flights. Call us free from any phone on Free Phone 0800 800 956 for airport service from any city. An airport fee may apply where the airport is more than 5kms from our nearest branch

Pick up and delivery

We offer a courtesy pick up service from any location within 5 kms of our depot. This service is only available during normal business hours and outside of these times only by prior arrangement when an additional fee may be charged.

Standard Insurance Cover

Standard insurance has a maximum potential liability of $NZ 1500. Full exclusions to this liability are contained in the auto rental agreement but include:

a. Where the driver is driving under the influence of drugs or alcohol
b. Where the vehicle is in an unsafe condition that arose during the course of the hire
c. The vehicle is driven by an unauthorised or unlicensed driver
d. The vehicle is wilfully or recklessly damaged by the hirer or driver
e. Where the driver is driving on the wrong side of the road

Insurance Excess Reduction (IER)

At the time of hire, hirers will be offered insurance excess reduction (IER). This reduces the maximum potential liability from $NZ 1500 to a maximum of $NZ 250.

Vehicle Rental Agreement

Terms and Conditions stated on the Vehicle Rental Agreement will apply.